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How to Send a Welcome Email to a Retail User

Super Supplier Admins, Supplier Admins, Sales Reps, and Agent Admins can now send a Welcome Email directly to retail users who haven't yet confirmed their account.

What is the System Confirmed status?

The System Confirmed column in your Retail Users grid shows whether a retailer user has confirmed their Brandscope account. A status of "N" means they haven't confirmed yet. These users can be prompted via a Welcome Email.

Steps

  1. Navigate to Retailers > Retail Users
  2. Locate the user you want to contact. Check the System Confirmed column — if the status shows N, you can send them a Welcome Email
  3. Click on the action menu for that user
  4. Select Send Welcome Email
  5. Confirm the action when prompted — the Welcome Email will be sent immediately to the user's registered email address

💡 Tips: Use the System Confirmed column to quickly filter or scan for users who still need to confirm their account. This is a great way to keep your retailer onboarding on track without needing to contact Brandscope support

 

What Happens Next?

  • The retailer user will receive a Welcome Email to their registered email address with instructions to confirm their account
  • Once they complete the confirmation, their System Confirmed status will update from N to Y
  • You can revisit the Retail Users grid at any time to check on confirmation progress