Set Up Demand Capture (Backorders)

Lets learn how to capture backorders on products that are currently sold out.

This feature requires adding lead time at the product level and enabling pre-order settings within Brandscope.

You have two options for how backorders display to customers:

✅ Speak with your Brandscope Account Manager to enable this feature and nominate your preferred display option.

1. Export your Product DLS

Go to: Setup > Releases > Select Release > Export Icon (top right) > Export Product DLS
Open the downloaded file
Scroll to the far-right columns

2. Update the Required Fields

Column	Description
`PreOrderLeadTimeDays`	Enter the number of days from order to expected delivery (e.g. 90 = ~3 months)
`PreOrderMessage`	(Optional) Enter a custom message like "Pre-order now" or "Backorder"

If you leave PreOrderLeadTimeDays blank, the item will not be available for backorder.

3. Import the Updated DLS

4. Enable Pre-Orders for the Release

5. Confirm the Setup

Log in as a test retailer
Navigate to: Brand > Select Brand > Select Release
You’ll now see a “Backorder” box (if using a custom message), or a month like “Oct25” if using the lead time format.

You can still manage stock availability using the ATSInIndent and ATSInInseason fields as needed.
This feature works independently of any warehouse management or ERP system.
Products must have a lead time set to appear in the backorder flow.
If not configured, sold-out products will not be orderable.

Brandscope allows you to capture demand on sold-out products by enabling backorders. This setup lets customers continue placing orders on items that aren’t currently in stock but are able to be fulfilled at a later date.