Skip to content
English
Sign In
Contact Us
  • There are no suggestions because the search field is empty.

Stripe Payment Gateway: How to Process a Retailer Refund

When a retailer has successfully paid for an order and a refund is required, a Super Supplier Admin can execute this directly through the Stripe dashboard. Once processed, the status will automatically sync with Brandscope.

 

Step 1: Access Stripe Payments

  1. Log in to your Stripe Dashboard.

  2. Navigate to the Payments tab in the main menu.

  3. A list of all processed Stripe Payments will be displayed.

 

Step 2: Locate the Transaction

  1. Find the specific payment you wish to refund from the list.

  2. Click on the Three dots (...) dropdown menu located on the far right of the payment row.

  3. Select the Refund payment option.

 

 

Step 3: Configure the Refund

A Refund Payment pop-up window will appear. To finalize the request:

  • Define the Reason: Select the most appropriate reason for the refund from the dropdown (e.g., Duplicate, Requested by Customer, or Other).

  • Execute: Click the Refund button.

 

Step 4: Platform Synchronisation

Once the payment is marked as refunded in Stripe, the update will flow through to the platform:

  • Brandscope Visibility: Navigate to the Orders page.

  • Status Update: The refund will be reflected under the Payment State column for that specific order.

Note: Depending on the retailer's bank, it may take 5–10 business days for the funds to appear back in their account after the "Payment State" updates in Brandscope.