There can many reasons why SALES ORDER can fail to import into a supplier's ERP system. Usually, this is due to incorrect product data or a setting in the supplier's system.
Common Sales Order Issues
- Incorrect customer Account Code.
- Incorrect Shipping Code or Ship-To Account Code.
- Incorrect Integration_ID data.
- The product is sold out in the Supplier’s ERP system.
- The product is not flagged as available for sale in the Supplier’s ERP system.
- The product is not available for the delivery month in the Supplier’s ERP system.
- The product is not set up in the Supplier’s ERP system.
If all the above items are correct, please contact a Brandscope Account Manager via live chat, email or call +61 7 5508 2000 for further assistance.