Why Orders Fail to Import into Your ERP (Common Fixes)

If a sales order fails to import into your ERP, it’s usually due to:

• Missing or incorrect product data
• Customer or shipping mismatches
• ERP configuration settings

Before contacting support, confirm:

• Customer account codes match your ERP
• Product exists and is active in your ERP
• Integration_ID matches exactly (no spaces or errors)
• Stock is available
• Delivery month is valid
• The product is active and available in the warehouse

If you’ve checked the above and the order is still failing:

Contact your Brandscope Account Manager